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Main Responsibilities:
1、User Support?? 用戶支持
-Provide L1 Helpdesk support to end users, including users’ onboard and off-board process.
向內部用戶提供一線技術支持，包括支持員工入職/離職流程。
2、IT Service Management?? IT支持管理
-Handle IT requests and incident reports based on assigned priority
根據指定優先級處理IT需求和事件
3、Infrastructure Management??? 基礎設施管理
-Check local IT infrastructure, assuring that all systems are in accordance with provided checklists
檢查本地IT基礎設施，確保所有系統都符合檢查要求
-Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event
支持本地活動如公司員工大會，確保IT設備/系統在整個活動過程的正常運行
4、Others? 其他
-Help senior IT staff with administration and facility work協助高級IT工程師完成行政及設備工作
-Audit computers frequently and report any compliance issues定期審核客戶端計算機并報告任何合規性問題
-IT Asset Management?? IT資產管理

Main Requirements:
-University degree in Computer Science （B.Sc.） or at least 2 years of experience in similar positions
計算機相關專業本科學歷或兩年以上相關工作經驗
-Superior knowledge in Windows 10 and Office 365
熟悉Windows10及Office365
-End user IT support experience
有最終用戶IT支持的經驗
-Basic knowledge/skills on： Network and Security （WAN, LAN, WLAN）； Server and Storage； WinServer 2016/2019 administration； Virtualization technologies （VMware, HyperV）

擁有以下基礎知識/技能：網絡及安全（WAN, LAN, WLAN）； 服務器及存儲；WinServer 2016/2019管理；虛擬化（VMware, HyperV）
-Fluent in English is Plus
英文讀寫熟練者優先
-Superior communication and social skills
良好的(de)溝通及社交技能